1. Who we are / Contact information

SouthBay Studios
Email: info@southbaystudios.net
Address: 1518 West 132nd Street Gardena, CA 90249

If you have questions about this Privacy Policy, or to exercise your rights under the DPA, please contact us at the email address above.

2. Scope

This Policy applies to all personal data collected via the Site, whether collected directly from you (for example through forms) or indirectly (for example through cookies or analytics tools).

3. Types of personal information we collect

• Identity & contact data: name, email address, phone number, and other contact information you provide when you contact us, sign up for newsletters, or otherwise interact with the Site.
• Technical data: IP address, browser and device type, operating system, pages visited, referring URL, date/time stamps, and similar usage data collected automatically when you visit the Site.
• Content you submit: messages, comments, uploaded files, and any other information you choose to provide via contact forms or other inputs.
• Marketing & analytics data: cookies and tracking identifiers (see Cookies & tracking below).

4. How and why we use your personal information

We process personal information for the following legitimate purposes:

• To respond to enquiries, provide customer support, and carry out services you request.
• To operate, maintain, and improve the Site, troubleshoot issues, and protect against security threats and abuse.
• To send you administrative messages, updates, and — where you have opted in — marketing communications.
• To comply with legal obligations and to protect our legal rights.

We only process personal information where we have a lawful basis to do so (e.g., your consent, performance of a contract, compliance with legal obligations, or our legitimate interests). Where we rely on consent (for example for marketing emails), you can withdraw consent at any time (see Your rights).

5. Cookies & tracking technologies

We and our service providers may use cookies, web beacons, local storage, and similar technologies to collect technical data and improve your experience. This includes:

• Essential cookies: required for the Site to function.
• Performance & analytics cookies: to measure usage and improve the Site (e.g., Google Analytics).
• Functional cookies: remember your preferences (e.g., language, display settings).

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect Site functionality.

6. Third‑party services and disclosures

We may share personal information with trusted third parties that perform services on our behalf (such as hosting, analytics, email delivery, and payment processors). These service providers process data only on our instructions and are contractually obligated to protect your information. We do not sell your personal information to third parties.

We may also disclose information where required by law, to comply with legal process, or to protect our rights, property, or safety (including fraud prevention).

7. International transfers

Some third‑party service providers may be located outside the Philippines. When we transfer personal information internationally, we will take commercially reasonable steps to ensure that adequate safeguards are in place and that your personal data remains protected in accordance with this Policy and applicable law.

8. Data retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. After that period, data will be deleted or anonymized.

9. Security

We implement reasonable technical, administrative, and physical measures designed to protect personal data from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or storage system is 100% secure; if you believe your data has been compromised, please contact us immediately.

10. Your rights

Subject to applicable law, you may have the following rights with respect to your personal information:

• Right to be informed about processing of your personal data.
• Right to access the personal data we hold about you.
• Right to correction (rectification) of inaccurate or incomplete data.
• Right to erasure (blocking or deletion) in certain circumstances.
• Right to object to processing or request restriction of processing.
• Right to data portability where applicable.
• Right to withdraw consent at any time where processing is based on consent.

To exercise your rights, please contact us at the email address listed in Section 1. We will respond in accordance with applicable law.

11. Children

The Site is not directed to children under 13 (or the applicable age of consent in your country). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us so we can remove it.

12. Links to other websites

The Site may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites. We suggest reviewing the privacy policies of any site you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When material changes are made, we will update the “Last updated” date at the top of this page and, when appropriate, notify users by email or by posting a notice on the Site.

14. Complaints / NPC

If you are not satisfied with our handling of your personal data, you may file a complaint with the National Privacy Commission (NPC) in the Philippines. You may also contact us first so we can attempt to resolve your concerns.

National Privacy Commission (NPC)
Website: https://privacy.gov.ph

15. Contact us

For questions, requests, or to exercise your rights, contact:
Email: info@southbaystudios.net